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Troubleshooting App Login Problems - Can't login to Mobile App

M
Mel Clark
11 Aug, 2026 - Updated 20 days ago
Mobile App

Troubleshooting App Login Problems

Can't log into the mobile app? Here's how to tell whether it's the Login ID or the password.

Typically, when a user cannot get logged in, it is going to be one of two things.

#1  Invalid Login ID / Email
The Login ID or email address being entered doesn't match an account.
#2  Invalid Password
The Login ID is correct, but the password being entered is wrong.

How to Know Which One It Is

If the problem is an invalid Login ID or email, the user will never see a message about login attempts.

For example, the images below show a valid Login ID but a wrong password. The user is being told that they have failed 3 attempts, and it will eventually lock the account.

If the user never gets the warning about too many failed attempts, that is likely a problem with the user's Login ID or email. TimeTrakGO allows users to enter either their email or their Login ID.

Hopefully this helps you understand why a user might not be able to get logged in.

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