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How to add a new user

M
Mel Clark
3 Oct, 2023 - Updated 8 months ago

How to add a new user

*A user is defined as anyone in "Active" or "Locked-Out" status anytime during your billing cycle*
 
To add a new user:
1. Log into your system and go into the "Users" section on the left-hand side and click on "Add New User" as seen below
 
 

 
 
2. Once you open the "New User" you will see the screen below
 
 


 
3. You will then enter the employee's First and Last name. 
If your employee will be using the GO Clock, Mobile App, or is a Supervisor/Administrator they are REQUIRED to have a valid email address. 
-You would click "Yes" on create a login and it will prompt you to enter a valid email address
-Once you have entered a valid email address, click on the green "Save" button, seen here:
 


-Once you click "Save" you will then have the option to "Send Invite" as seen here:
 
 


*Once you have sent the invite, the link will be active for 96 hours*
The email can be a personal or corporate email address. This new requirement is necessary to allow any user with access to the TimeTrakGO solution a secure way to reset their password if necessary. NOTE - Free email services such as Gmail, Outlook, and Yahoo! are available. 

If your employee will be using our FREE Virtual Time Clock Kiosk it is not necessary for them to have a valid email address. They will simply create their own 4 digit pin when accessing the Kiosk URL for the first time.
-You would click "No" on create a login and click the green "Save" button as seen below:
 

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